Mission, Vision, Values

Mission

United Hospice of Rockland, Inc. (‘UHR’) provides care, hope, comfort and improved quality of life to individuals and their families facing serious illness. We offer compassionate support to members of our community who have experienced the loss of a loved one. We lead the health and human services community in improving the provision of care to those affected by serious illness.

Vision

United Hospice of Rockland envisions a community in which all individuals and their loved ones facing serious illness retain their dignity and hope while receiving the best care and support that hospice has to offer.

Values

We value:

  • The dignity of those we serve and their rights to choice and self-determination; and
  • And are committed to enhancing the quality of life for those we serve
  • And respect the variety of cultural and religious traditions within our community;
  • Families and loved ones as our partners in providing care;
  • Those who invest in our mission by providing philanthropic support;
  • Our professional staff and volunteers; we recognize their achievements and provide education and support for their personal and professional growth.

Accountability

Accountability is an obligation or willingness by a charity to explain its actions to its stakeholders, including government, donors, beneficiaries, and the public at large. Transparency is an obligation or willingness by a charity to publish and make available critical data about the organization, such as its finances, governance and effectiveness. United Hospice of Rockland believes that by showing our accountability and transparency, we can demonstrate our integrity and trustworthiness to our donors and other stakeholders.

United Hospice of Rockland is pleased to make the following financial and other critical information available for your review:

2016 Annual Report

2016 Audited Financial Statement 

Privacy Policy

Current IRS 990:  The link to the most current IRS 990 is located at : www.guidestar.org  You will be asked to sign up for a free account.  You can then search for United Hospice of Rockland, Inc. and find our 990.  The 990 is filed with the IRS for the previous year by June of the year following the reported tax year.   From time to time, a filing extension will be requested and cause a delay in the posting of the form.  Guidestar will post it as soon as it is released by the IRS.  You can always call our office to request a paper copy of our 990.

Please feel free to call us with any questions about these documents.

Quality and Results Reporting

Our commitment to accountability is demonstrated to those we serve, as well as to those who support our mission, by adherence to standards for the provision of high quality care and that we measure ourselves against those standards. United Hospice of Rockland is proactive in this area as demonstrated through the results of random surveys conducted by the Joint Commission. These rigorous deemed surveys have resulted in UHR receiving accreditation by Joint Commission, Federal approval for continued participation in the Medicare program and licensing by the New York Department of Health. The Joint Commission is recognized nationwide as a symbol of quality that reflects an organization's commitment to meeting hundreds of performance standards. 

Further commitment to quality is the establishment of a comprehensive Performance Improvement Program (PI) at United Hospice of Rockland, Inc (UHR). It is multi-layered and includes all members of the organization. The Board of Directors is legally required to maintian overall and ultimate responsibility for Quality Assessment and Performance Improvement (QAPI).

  • The Board is assisted by our Professional Advisory Committee (PAC), which meets quarterly and is comprised of UHR staff, volunteers, administrators, Board member(s), and community representatives. PAC provides input and oversight of internal processes of the organization. Its members offer expertise and points of view that expand UHR staff and administration’s abilities by adding to their knowledge base and advances collegial relationships within the community.
  • The Policies and Forms Committee meets quarterly in advance of PAC meetings to review, discuss, correct, and approve all new and revised paperwork that has been developed within the organization. Its purpose is to improve communication and medical reporting consistent with all regulations and laws.
  • The Safety Committee is a subcommittee of PIC and reports on issues surrounding the physical plan of our buildings.

Our PI program monitors, evaluates and maintains oversight of many areas. They include, but are not limited to: HIPAA compliance, the corporate compliance program, risk management, continuous quality improvement projects, development of best practices, complaints, staff satisfaction,family satisfaction and national quality measures. Our annual report (see link above) contains a portion on our Performance Improvement Program.  The annual report provides a comprehensive view of our commitment to meeting the needs of our community and those we serve through our various programs.